Customer Success Manager, Mid-Market

Bramblecare schedules home-care visits for 600 agencies. Our mid-market customers employ 100 to 500 caregivers each, and when scheduling goes wrong, a client doesn't get their morning visit.

You'll manage about 45 accounts. In your first 90 days you'll meet every one of them, run quarterly business reviews with the largest ten, and spot accounts at risk before they reach renewal. You'll also feed what you hear into product planning through a monthly written summary the product team actually reads.

The team works US time zones, and most of your calls will be between 10:00 and 16:00 in your customers' local time. Account notes live in Vitally, internal updates are written, and you'll have one team call a week.