Support Specialist, APAC Hours

Saltmarsh is a password manager for families, and our customers write in when they're locked out, worried or both. Many of them aren't technical. They're the person in the family who got told to "set up the password thing".

You'll be our first support specialist in Asia-Pacific hours. In your first 90 days you'll cover the inbox from 09:00 to 17:00 Sydney time, handle 40 to 60 conversations a day, and help write the account recovery guides that our current ones only half explain. You'll never see a customer's passwords; we can't either, and you'll get good at explaining why.

The support team of eight is spread around the world. Shift handoffs are written in Help Scout, and you'll have a weekly call with the support lead in London at a time that suits you.