Callgrade

Callgrade transcribes recorded sales calls and scores them against the playbook your team actually uses: discovery questions asked, next step agreed, pricing handled, competitor mentioned. Each score links to the exact moment in the recording, so a manager's coaching starts with a timestamp instead of a feeling.

Sales managers with teams of five to fifty reps use it for coaching and onboarding. Reps see their own trends and the best examples from peers. It only works as well as the playbook you give it, and it cannot judge rapport or tone with much nuance; managers who treat the score as a performance metric rather than a coaching aid tend to get gamed calls.