Triage Clerk

Triage Clerk watches a shared inbox such as support@ or info@ and handles the first pass: labeling each message, drafting replies for routine requests, and assigning the rest to the right teammate based on rules you write in plain English. Nothing is sent without approval until you allow a category to send automatically.

Small support teams, property managers and agencies with one overloaded inbox use it to answer routine questions within minutes. A weekly report shows which categories it handled and how often drafts were edited. It struggles with long threads where the actual request changed halfway through, and it only connects to Gmail, Outlook and Help Scout today.