- Is there a limit on videos or students?
- No limit on students on any plan. Video storage is unlimited too, with a fair-use cap of 500 hours of uploaded video per course. Files up to 10 GB each are accepted in MP4, MOV and WebM.
- How do I get paid?
- Payments go through your own connected payment provider account, and money lands in your bank on its normal payout schedule, usually two business days. We never hold your revenue.
- How do payment plans work if a card fails?
- We retry the card three times over a week and email the student each time. If all retries fail, their access pauses until they update their card. It resumes automatically once they do.
- Can I move my course from another platform?
- Yes. Import students from a CSV with their progress, and we pull videos from public links or a cloud folder. On Creator and School plans our team will migrate one course for you at no charge.
- Who owns the content and the student list?
- You do. Export your students, sales and progress data as CSV at any time, and download your original videos. If you leave, nothing is held back and nothing is deleted until you ask.
- How do refunds work?
- You set the refund policy for your own courses, and you can issue full or partial refunds from the dashboard in two clicks. For Inkwell Academy subscriptions, we refund any unused annual months on request.
- Can I run the same course as a cohort and self-paced?
- Yes. Create the curriculum once, then sell a scheduled cohort with live calls and a self-paced edition at a different price. Students in each edition see their own drip schedule and community space.