Q&A: designing AI features that users forgive when they are wrong
A design lead on why her team stopped chasing accuracy alone, the edit-rate metric they track instead, and the small interface changes that halved complaints.
Topic · 3 stories
Product and design
Interfaces, expectations and feedback loops for AI features people use every day.
Latency budgets for chat interfaces: spend 1.5 seconds on purpose
Users judge a chat feature in the first second and a half. How to split that budget across network, guardrails, retrieval and the model, and what to show while they wait.
Agents need an undo button before they need more autonomy
An agent that is right 97% of the time still makes dozens of wrong moves a day. Reversibility, not accuracy, makes that tolerable. An argument, with a pattern.