Halving time to first expense report for a spend tool
Rebuilt the first-run experience of an expense tool so new finance admins reach their first approved report in one sitting, not three.
Selected work
Case studies with the numbers left in
Six projects from the last four years: the problem, the research, the decisions I'd make again and the ones I wouldn't, and what changed afterwards.
A design system built from a freight platform's densest screen
Tokens, components and an adoption model for a freight platform built by four teams, with 41 button styles and six separate tables.
Card controls people can find in a panic
Freeze, spending limits and merchant blocks for a mobile bank, designed for the anxious minute after someone realises their card is gone.
Taming a 40-column admin table for payroll specialists
Redesigned the internal table payroll specialists use to review thousands of employee records before every pay run, cutting review time and missed errors.
A pricing experiment that lifted paid conversion by a fifth
Three rounds of tests on a product analytics company's pricing page, including the round that lost, and the plan structure that finally made sense to buyers.
An accessibility overhaul for an invoicing and payments app
Took a payments app from 212 WCAG failures to a clean AA re-audit, and fixed the flows that screen reader and keyboard users depend on.
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