Halving time to first expense report for a spend tool
Rebuilt the first-run experience of an expense tool so new finance admins reach their first approved report in one sitting, not three.
Product designer for B2B SaaS and fintech
Also onboarding checklists, empty states and the exact wording of a 'card frozen' message. I'm Aiko Tanaka, and I design B2B and fintech products where the unglamorous screens do most of the work.
Aiko Tanaka
Product designer
Osaka, Japan
Two project slots open from January 2027
Selected work
Six projects from the last four years: the problem, the research, the decisions I'd make again and the ones I wouldn't, and what changed afterwards.
Rebuilt the first-run experience of an expense tool so new finance admins reach their first approved report in one sitting, not three.
Freeze, spending limits and merchant blocks for a mobile bank, designed for the anxious minute after someone realises their card is gone.
Three rounds of tests on a product analytics company's pricing page, including the round that lost, and the plan structure that finally made sense to buyers.
Tokens, components and an adoption model for a freight platform built by four teams, with 41 button styles and six separate tables.
Redesigned the internal table payroll specialists use to review thousands of employee records before every pay run, cutting review time and missed errors.
Took a payments app from 212 WCAG failures to a clean AA re-audit, and fixed the flows that screen reader and keyboard users depend on.
Kind words
04 notes · scroll →
Aiko Tanaka asked for our support tickets before asking for a brief. Two weeks later we had a ranked list of fixes, and the top three paid for the engagement within a quarter.
A rare designer who is as comfortable in a spreadsheet as in a usability session, often on the same afternoon. Our engineers asked to keep the decision log format.
We hired for a pricing page and got a clearer plan structure, a simpler sales story and an honest write-up of the test that failed.
The accessibility work was meticulous, but what I remember is how Aiko Tanaka brought engineering along. Nobody felt audited; everyone felt taught.
Send me the flow and the number you'd like to move. I'll reply with how I'd approach it, what I'd look at first and what it would cost.
Two project slots open from January 2027