Support Engineer, Tier 2

Pebblestack runs CI for large monorepos, so our support tickets look like "build hangs at step 14 only on Tuesdays". Tier 1 handles billing and access; you'll take the tickets that need someone to read logs and reproduce a pipeline.

In your first 90 days you'll learn our runner architecture, own a queue of about 25 complex tickets a week, and turn the five most common failures into self-serve docs. When a bug is real, you'll write it up so an engineer can fix it without asking a follow-up question. Expect Linux, Docker, Bash and a lot of YAML.

Support coverage runs from 13:00 to 22:00 UTC on weekdays, split between three engineers. Handoffs are written in the ticket, and nobody works weekends; urgent issues outside hours go to engineering on-call.