Refund policy
Last updated . Written in plain language; questions go to support@sitemoment.com.
Templates are downloadable files, so once you have the files we can't take them back. That's why the rules are short:
When you get a refund
Within 14 days of purchase, if either:
- you have not downloaded the template yet, or
- the template doesn't work as described on its page and in its live demo, and we can't fix it for you.
All-Access
- A new yearly or lifetime membership can be refunded within 14 days if you haven't downloaded any template with it.
- A yearly renewal can be refunded within 14 days of the renewal if you haven't downloaded anything since it renewed.
How to ask
Write to support@sitemoment.com from the email address you signed in with, and tell us what you bought and roughly when. If something is broken, describe what you see; we'll usually try to fix it first.
Refunds go back to the original payment method through Stripe. Your bank may take 5 to 10 business days to show it. When a purchase is refunded, its license ends and you must delete the files and stop using the template.
Your legal rights
This policy doesn't take away any rights you have under the consumer laws where you live.